How can we help?
Answers about renting, paying and returning. Can't find yours? We're a call away.
Renting
Do I need an app?
No. Tap a card or phone on the station, take the bank and go.
Which phones does it work with?
iPhone Lightning, iPhone USB-C and Android USB-C. All three cables are built into every bank.
Can I take it with me?
Yes. Leave the venue with it and return it to any MaxCharge station within 48 hours.
Paying
How do I pay?
Tap a card, Apple Pay or Google Pay on the station's reader. We don't take cash.
When am I charged?
The price shows before you pay. The final amount is worked out when you return the bank: $2 per started 15 minutes, with 3 minutes' grace.
How do I get a receipt?
[Receipt method to confirm.]
My card was declined.
Try another card or your phone's wallet. If it keeps happening, call us on 1300 000 000.
Returning
Where can I return it?
Any MaxCharge station with a free return slot. Find a station.
What if I'm late?
Time charges keep running until 48 hours. After that we charge $50 and the bank is yours.
The station is full.
Try another station nearby, or ask the venue team to call us and we'll sort it out.
Something's wrong
The bank isn't charging my phone.
Check the cable is pushed fully in, then try another cable on the bank. If it still won't charge, return it and call us.
No bank came out.
Call us on 1300 000 000 with the venue name and the time, and we'll check the station.
The station isn't working.
Let the venue team know, or call us. We look after every station.